2 Easy Ways to Not Turn Your Customer Away

boxI need to ship a guitar.

I didn’t want to go dumpster diving in the high desert of Southern California, with the rattlesnakes and tarantulas, so I opted to purchase a box.

I head to the local Staples (@Staples) store to buy a box large enough to hold this guitar.

I approached a store clerk who tried to help me look for a box that might work, but nothing would make the cut.

He then said, “Hold on right there, let me go look in the warehouse.

I wait a few minutes.

He comes back with a large, slender box–just the exact size I needed.

He says, “You can take it for free. I hope it works!

I thanked him several times and walked out of the store with my free box. I then eventually returned the very next day to ship the box from the same store (instead of another one closer) as a thank you.

2 Easy Ways to Not Turn Your Customer Away

Don’t Say NO

So, they didn’t have the box size I needed. But, instead of telling me “NO” and sending me out to hit the road, they worked with me. Sure, they made no money off of me at this point, but they sure did turn my impression of Staples into a positive one–that I shall remember. We stress this often on our blog–how can you become a DJ and put your own positive spin on the “no” answer for customers?

Find Creative Solutions

Sure, you can’t resolve every issue. But, the one’s you can resolve–those that are a bit tricky, as in the one where they had nothing in their inventory to fit my needs–be creative. This store clerk went above and beyond by walking into the warehouse, off of the floor, and finding me this perfect sized box. You may not always have what fits right in front of you–but what can you find behind the scenes, a work around so to say, that may also do the trick?

See, super easy ways to help you customer, even when what you need may not be available right away.

Staples lived up to their catchphrase and made it super easy for me to get what I needed. Thanks Staples!

[custom_author=jenny]

 

Jenny Dempsey is currently the the Social Media and Customer Experience Manager for NumberBarn.com. She has worked at tech startups since 2005. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream. JennyDempseyWellness.com, the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.

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