A Rash Of Good Customer Experiences Lately

Do you ever feel like you’re on a good run when it comes to customer experience?  We’ve talked at length about the importance of getting the little things right and how those small details often make a huge difference.  While each of my experiences may not necessitate individual blog posts, it is worth compiling these to prove my point.

Home Depot Self Check Out
homedepotI am always a fan of the Home Depot self checkout because their normal checkout lines can tend to be really long.  I tend to push the envelope with their self checkout and bring large items like lumber and pipe, relying on their employees to assist me with their scanner.  On a recent visit, I had a particular piece of PVC pipe that just wouldn’t scan.  The kind checker came over with her gun and offered to scan the pipe.  I said “Thank you” but before I could go back to scanning the rest of my items, she proceeded to scan them for me.  That show of awesome customer service definitely enhanced my experience.

Pei Wei Accommodates Two Big Groups
peiweiThe other night a group of us from work met up at Pei Wei before taking in a San Diego Padres game.  As we waited in line, one of their employees asked how many people were in our party.  I let him know we had twelve.  Without batting an eye, he said “Ok, let me get your table while you’re ordering.”  What made this more amazing was that there was another group of twelve waiting as well.  Pei Wei is just one step up from fast food and they certainly gave us sit down restaurant service.

San Diego Padres Pre and Post Game
padresI recently attended a San Diego Padres game and was pleasantly surpised by a couple things I experienced.  One day prior to the game, I received an email from the Padres letting me know the names and stats for the starting pitchers for the game along with a few more details I might be interested in as someone attending the game.  I then received an email after the game thanking me for attending the game.  I’ve been to a lot of games in my life but this was a welcomed first.  The only thing that could have improved my experience would be if the Padres won.

I’ve said it before and I’ll say it again.  Little things like these can often leave a lasting impression in the minds of customers.  What are some little things you can do that will enhance the experience in bigs ways for your customers? 

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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