The 6 Dreaded Words Of Any Contact Center Agent: “Let Me Speak With Your Supervisor”
Nothing gets the attention of a grouchy CSR like the phrase “Let me speak with your supervisor!” Am I right? Don’t get me wrong, I […]
Continue reading »Identifying Our Customers And Serving Them Better
Nothing gets the attention of a grouchy CSR like the phrase “Let me speak with your supervisor!” Am I right? Don’t get me wrong, I […]
Continue reading »One thing I have learned in the process of writing this blog is that there are tons of great books written about customer service. Like […]
Continue reading »I’m currently reading Kenneth Blanchard’s book, “Raving Fans” with my fellow Phone.com book clubbers. Toward the beginning of the book, the narrator describes two different […]
Continue reading »After three miles of steady uphills, the final mile of the Carlsbad marathon begins with a terrific downhill that propels runners through the crowds toward […]
Continue reading »This post originally appeared on the Phone.com blog. Click here to read the original post. Jenny Dempsey from the Phone.com customer service team and […]
Continue reading »This week, we had the pleasure of blogging and learning about customer feedback. In this Google+ Hangout, Jenny and I talk first about the winners […]
Continue reading »With all of this talk of feedback the question still exists “What are some creative ways we can celebrate the good feedback?” I posted the […]
Continue reading »As feedback week continues, I had the opportunity to write a bit about it on the Phone.com blog and the importance of each interaction with our […]
Continue reading »While we like to think we’re smart, experienced customer service professionals we would be selling you short if we thought we were the be-all, end-all […]
Continue reading »I get the privilege of talking about the good feedback during this wonderful feedback week. I thought I was clearly at the advantage sticking Jenny […]
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