I was frequenting one of my favorite warehouse stores recently as I do a few times a month. As I approached the cash register I […]Continue reading »
Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Mechanics have always been a bit of a sore subject for me. There don’t seem to be many that instill the confidence in me that […]Continue reading »