Breaking the Ice Episode #1: The Best Customer Service Advice We’ve Ever Received
We are pleased to introduce you to a new segment on Customer Service Life, but first, let me give you some background. When Jenny and I worked together we would frequently begin our staff meetings with icebreaker questions. It’s a great way to, well break the ice, help us get to know each other better, and inject a little positivity into our day.
It’s with that in mind that we thought we’d roll out a new segment on our blog. In Breaking the Ice, we’ll start with a short icebreaker question and follow it with a customer service or customer experience question, keeping it to a few minutes so you can go about your day.
Here are the questions for Episode #1:
- Icebreaker Question: Have you ever broken a bone? If so, which one?
- Customer Service Question: What’s the best customer service advice you’ve ever received?
Watch the video to hear our answers. Your assignment is to leave us a comment answering these questions so we can get to know you better. While you’re at it, subscribe to our mailing list so you never miss a segment of Breaking the Ice. Oh yeah, and if you have any questions you’d like us to answer on future episodes, share that as well.