Breaking the Ice Episode #11: Boosting Morale with Nate Brown


Finally, Breaking the Ice goes to 11 — and we’re so happy to break the ice with our always-best-dressed friend, Nate Brown. Nate is Director of Customer Experience at UL and regularly writes a blog called Customer Centric Support.

We had a little bit of fun with this episode. Here are the questions:

Icebreaker Question: What’s your favorite Halloween costume of all time?

Customer Service Question: What’s the best way to boost morale in the contact center?

We hope you’ll take the time to check out this latest episode and be sure to leave your own answers to these questions in the comments below.

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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