Breaking the Ice Episode #12: Icebreakers and Karaoke


Episode #12 is here and it’s a fun one. In this one, we get a little silly as we sing a few bars of the song we choose for karaoke night. Unsurprisingly, Jeremy is a huge Taylor Swift fan. We then talk about the value of introducing icebreaker questions to your team meetings. There are so many benefits. Here are the questions for the episode:

Icebreaker Question: What would you sing at Karaoke Night?

Customer Service Question: Why do you guys like icebreaker questions so much?

Leave us a comment below with your answers to the questions.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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