Breaking the Ice Episode #12: Icebreakers and Karaoke


Episode #12 is here and it’s a fun one. In this one, we get a little silly as we sing a few bars of the song we choose for karaoke night. Unsurprisingly, Jeremy is a huge Taylor Swift fan. We then talk about the value of introducing icebreaker questions to your team meetings. There are so many benefits. Here are the questions for the episode:

Icebreaker Question: What would you sing at Karaoke Night?

Customer Service Question: Why do you guys like icebreaker questions so much?

Leave us a comment below with your answers to the questions.

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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