Breaking the Ice Episode #14: Jokes and Customer Service Technology


In Episode #14 of Breaking the Ice, we show just how mature we really are — especially Jenny. Hear about the genres of jokes that are sure to make us laugh. Then stick around to hear about some of our favorite customer service technologies. We talk about ticketing systems and knowledge bases. Here are the questions for this week’s episode:

Icebreaker Question: What jokes do you always laugh at?

Customer Service Question: What customer service technology can’t you live without?

Check out the episode and leave us a comment below with your answers to these questions.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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