Breaking the Ice Episode #14: Jokes and Customer Service Technology


In Episode #14 of Breaking the Ice, we show just how mature we really are — especially Jenny. Hear about the genres of jokes that are sure to make us laugh. Then stick around to hear about some of our favorite customer service technologies. We talk about ticketing systems and knowledge bases. Here are the questions for this week’s episode:

Icebreaker Question: What jokes do you always laugh at?

Customer Service Question: What customer service technology can’t you live without?

Check out the episode and leave us a comment below with your answers to these questions.

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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