Breaking the Ice Episode #16: Vacation and Upselling with Mike Aoki

Sweet 16 is here. In this episode of Breaking the Ice we’re so happy to welcome customer service expert, Mike Aoki from ReflectiveKeynotes.com. Given the summer season, we share our dream vacations and then talk about our thoughts on upselling and where it makes sense for a customer service team. Tune in and take a moment to answer this week’s questions for yourself.

Icebreaker: What’s your idea of a perfect vacation?

Customer Service Question: Do you recommend that customer service teams upsell additional products or services to customers? Why or why not?

We hope your summer is off to an incredible start!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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