Breaking the Ice Episode #17: Zoo Animals & Empathy

Jenny and I love the zoo! Who doesn’t? Tune in to Episode #17 to hear about our favorite zoo animals. Stick around to hear us talk about ways to better demonstrate empathy with your customers and in every day life. Here are the questions from this episode:

Icebreaker: What’s your favorite zoo animal and why?

Customer Service Question: How do you encourage more empathy in day to day interactions? 

We hope you’ll take the time to watch the episode and leave a comment with your answers in the comments below.

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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