Breaking the Ice Episode #17: Zoo Animals & Empathy

Jenny and I love the zoo! Who doesn’t? Tune in to Episode #17 to hear about our favorite zoo animals. Stick around to hear us talk about ways to better demonstrate empathy with your customers and in every day life. Here are the questions from this episode:

Icebreaker: What’s your favorite zoo animal and why?

Customer Service Question: How do you encourage more empathy in day to day interactions? 

We hope you’ll take the time to watch the episode and leave a comment with your answers in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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