Breaking the Ice Episode #17: Zoo Animals & Empathy

Jenny and I love the zoo! Who doesn’t? Tune in to Episode #17 to hear about our favorite zoo animals. Stick around to hear us talk about ways to better demonstrate empathy with your customers and in every day life. Here are the questions from this episode:

Icebreaker: What’s your favorite zoo animal and why?

Customer Service Question: How do you encourage more empathy in day to day interactions? 

We hope you’ll take the time to watch the episode and leave a comment with your answers in the comments below.

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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