Breaking the Ice Episode #18: Weird Jobs & Training with Evan Watson


In Episode #18 we are joined by Evan Watson, Documentation Specialist at the AICPA and friend of ours from the weekly #ICMIChat on Twitter. First we talk about some of the weirdest jobs we’ve ever worked. Then we discuss ways to create really engaging new employee training. You’ll especially want to tune in to hear Evan talk about how he uses improv with his team. He gave a session on this at the last ICMI conference and it was fantastic. Here are the questions for this week’s episode:

Icebreaker Question: What’s the weirdest job you’ve ever had?

Customer Service Question: What advice do you have for making new CSR training more creative and engaging?

Leave us a comment with your answers to these questions below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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