Breaking the Ice Episode #19: Travel and Internal Customer Service with Nicole Scalese


In episode #19 of Breaking the Ice, we welcome our friend Nicole Scalese. She’s in charge of partner development at Intermedia and is a world traveler. Here are the questions for this week’s episode:

Icebreaker Question: Super random fun travel story time! Share a unique travel story with us.

Customer Service Question: How do you provide the best internal customer service to cross-functional teams? 

We’d love to hear your responses in the comments below.

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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