Breaking the Ice Episode #19: Travel and Internal Customer Service with Nicole Scalese


In episode #19 of Breaking the Ice, we welcome our friend Nicole Scalese. She’s in charge of partner development at Intermedia and is a world traveler. Here are the questions for this week’s episode:

Icebreaker Question: Super random fun travel story time! Share a unique travel story with us.

Customer Service Question: How do you provide the best internal customer service to cross-functional teams? 

We’d love to hear your responses in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is also the co-founder the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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