Breaking the Ice Episode #2: What We’ve Learned From Angry Customers

Who’s up for Episode #2 of Breaking the Ice? Well here it is. In this episode, we break the ice by sharing a time when we went for a really long time without sleep. Jenny is much better at this than Jeremy apparently.

We then shared what we’ve learned from more than a decade each of dealing with angry customers. If you’re reading this, share your answers to the questions with us. The questions are:

  • What’s the longest you’ve ever gone without sleep?
  • What’s one thing you’ve learned from dealing with angry customers?

Leave us a comment below to share your answers. Also, if you ask us a question, we’ll feature it in a future episode. Stay cool!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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