Breaking the Ice Episode #20: Clothing & Resilience w/ Justin Robbins

Episode #20 is a good one. We are so pleased to break the ice with Justin Robbins. He’s the Group Director of Content and Community at ICMI and HDI. In this episode we talk a little bit about our wardrobes and then share tips for bouncing back after a rough interaction with a customer. Here are this week’s questions.

Icebreaker Question: If you were defined by one item in your wardrobe, which item would that be and why?

Customer Service Question: Resilience in customer service is key to longevity. What’s one tip you have for bouncing back after a rough call?

Take a moment to share your answers in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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