Breaking the Ice Episode #21: Celebrity Crushes & Frontline Customer Service


In Episode #21 of Breaking the Ice, we first talk about some of our celebrity crushes from our teenage years. Please take careful note that Jenny’s response is much longer than Jeremy’s.

We then talked about frontline customer service and if we’d ever go back to a role that was primarily on the front lines. I think in both of our cases, we haven’t totally left. There’s insight to be gained from frontline support and we have huge respect for the people who work in those roles day in and day out.

Here are the questions for this week:

Icebreaker Question: What celebrity did you have a crush on when you were a teenager?

Customer Service Question: Would you ever dive into the customer service trenches again? Why or why not?

We’d love to hear your answers below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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