Breaking the Ice Episode #22: Jamming & Chatbots with Shep Hyken


In Episode #22, we didn’t just break the ice with Shep Hyken, one of our customer service and experience heroes. We got to jam with him. How cool is that?

Tune in to this episode to hear us play a few bars on our favorite musical instruments. Stick around to hear us talk about the timely subject of chatbots and artificial intelligence. Here are the questions for this week’s episode:

Icebreaker Question: What musical instrument would you bring to a jam session? Play us a few bars.

Customer Service Question: What are chatbots and where do they fit into the future of customer service?

Won’t you break the ice with us? Leave us a comment below with your answers to these questions.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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