Breaking the Ice Episode #23: Weird Encounters & Face to Face Customer Service w/ Steve DiGioia


In Episode #23 of Breaking the Ice we are pleased to be joined by our friend and customer service expert, Steve DiGioia. Steve is a veteran of the hospitality industry and a customer service trainer, author, teacher, and coach. In this episode we talk about weird encounters with customers and then debate which type of customer service is more difficult, face to face or over the phone.

Here are the questions for this week’s episode:

Icebreaker Question: What’s a weird (but funny) encounter you’ve had with a customer in your career?

Customer Service Question: What type of customer service is more difficult? Face to face or over the phone? What’s your #1 tip for success?

Leave your responses in the comments below and be sure to subscribe to our YouTube channel!

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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