Breaking the Ice Episode #24: Summer Fruit and Summer Staffing

In this episode, Jenny and Jeremy talk (and sing) about their favorite summer fruits. They then segue into how to staff a small customer service team through the summer months when everyone wants to take a vacation. Here are the questions for this week’s episode:

Icebreaker Question: What’s your favorite summer fruit?

Customer Service Question: How do small customer service teams stay well staffed through the summer months?

Let us know what you think.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is also the co-founder the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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