Breaking the Ice Episode #25: Happy Birthday, Jenny!


For Episode #25 we thought it fitting to celebrate Jenny’s recent birthday. We talked about our favorite birthday gifts from companies we do business with and then shared some ways to make customers feel special. Here are the questions for this week:

Icebreaker Question: What the coolest birthday gift you’ve received from a company?

Customer Service Question: What are some ways to make your customers feel special?

Happy Birthday, Jenny!!!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is also the co-founder the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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