Breaking the Ice Episode #26: Ugly Truths About Customer Service


In this episode we ask quite possibly our worst icebreaker question yet about whether you’d ride a horse, bike, or car to work. We then share our ugly truths about customer service and touch on our individual attitudes and also the business value for providing great customer service. Here are the official questions for the week:

Icebreaker Question: Would you rather ride a bike, ride a horse, or drive a car?

Customer Service Question:¬†What’s an “ugly truth” about customer service that you hate to admit?

We’d love to hear your responses to these questions in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is also the co-founder the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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