Breaking the Ice Episode #27: Upset Customers & Things Forgotten
Thanks for checking out episode #27! We hope you’re having a wonderful Wednesday. In this episode, we lament the things we’ve forgotten and work hard not to let it ruin our day. We then segue into our recipes for working with upset customers. It’s not easy work, but with practice, you can definitely become an expert in de-escalating customers — and in some cases you’ll create customers for life. Here are the questions for this episode:
Icebreaker Question: What’s one thing you’ve forgotten and you tried not to let it ruin your day?
Customer Service Question: You have an upset customer on the phone. What’s your go to method for turning them around?
We’d love to hear your answers to these questions. Leave us a comment below!