Breaking the Ice Episode #28: #Custserv Wisdom & Randomness w/ Roy Atkinson


In Episode #28 we are so pleased to break the ice with our good friend, Roy Atkinson. Roy is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI’s in-house subject matter expert, bringing his years of experience to the community. He is a professional member of the National Speakers Association (NSA).

Here are the questions for this week’s episode:

Icebreaker Question: Tell us a fun fact about yourself that not many people know.

Customer Service Question: What customer service wisdom that you have learned through experience could you share?

Leave us a comment with your answers to these questions.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is also the co-founder the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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