Breaking the Ice Episode #29: Famous People & Chat Support w/ Derek Homann


Episode #29 is a good one. This week we welcome guest Derek Homann. He’s Co-founder and CEO at Median, maker of support tools including a chat platform and a cobrowse feature that works with a variety of chat platforms that are currently on the market. Tune in to hear some great advice on essential features of any chat platform along and learn about what famous people we’d most like to meet. Here are the questions for this week’s episode:

Icebreaker Question: What famous person would you most like to meet from any time period and why?

Customer Service Question: What’s an essential feature of any chat tool that you can’t live without?

Be sure to leave us a comment below with your answers to this week’s questions.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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