Breaking the Ice Episode #3: Our Favorite Customer Service Books
Episode #3 of Breaking the Ice is in the books. In this weekly segment we answer one icebreaker question and one customer service or customer experience question. Here are the questions for this week:
Icebreaker: You’re a Starbucks beverage. What are your ingredients and what is your drink name?
Customer Service Question: What book do you find yourself often going back to in your work in customer service? Why?
The Starbucks drinks got a little weird. As for the customer service question, here are the books we mentioned:
- Strengths Finder 2.0 by Tom Rath
- Service Failure by Jeff Toister
- The Effortless Experience by CEB
- Moments of Magic by Shep Hyken
We’d love to hear your answers to this week’s questions in the comments below. Also, stay tuned for Episode #4 as we’ll have our first special guest. We’ll keep it a surprise until then.