Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf


In our 30th episode, we’re pleased to break the ice with Neal Topf. Neal is the President at Callzilla, an award-winning outsourced contact center provider including Best Outsourcing Provider Award at the 2017 ICMI Contact Center Expo and Conference. Tune in as we talk about our favorite sports teams and share some practical advice on working effectively with an outsourced customer service team. Here are the questions for this week:

Icebreaker Question: What is your favorite sport to watch and who is your favorite team to cheer for? 

Customer Service Question: What are some best practices to engage and empower an outsourced team?

We’re love to hear your answers and thoughts in the comments below!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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