Breaking the Ice Episode #34: Annoying Roommates & Agent Engagement w/ Sean Hawkins

In Episode #34 we welcome our good friend, Sean Hawkins. He’s the Director of Contact Center and Customer Service at Framework Homeownership. Be sure to connect with Sean on LinkedIn, Twitter, and read his blog.

Join us as we talk about some of our quirks that make us annoying roommates. We also share some practical ways to keep agents and employees engaged. Here are this week’s questions:

Icebreaker Question: What would be some of the most annoying things about having yourself as a roommate?

Customer Service Question: What are your top tips for keeping your agents and customers engaged?

We’d love to hear your responses to these questions in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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