Breaking the Ice Episode #35: Side Hustles & Mindful #Custserv w/ Sheri Kendall-DuPont


In our 35th episode we had the pleasure of breaking the ice with our good friend, Sheri Kendall-DuPont. She’s the Manager of Colleague and Leadership Development at FCR. In this episode we break the ice by talking about our side hustles. Hint: If you live in Oregon, you’re going to want to try Sheri’s amazing cookies! We then discuss what it means to be

mindful customer service professionals. Leave us a comment with your thoughts on this episode.

Here are the questions for the episode:

Icebreaker Question: What’s your side hustle?

Customer Service Question: What does it mean to be a mindful customer service professional?

Leave us a comment below with your responses to these questions and be sure to follow Sheri on Twitter.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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