Breaking the Ice Episode #4: Social Media Customer Service with Al Hopper

In this episode of Breaking the Ice, we welcome a very special guest. Al Hopper is the Co-Founder and COO at SocialPath Solutions and he joined us to share his expertise on social media customer service.

Here are the questions for this week’s episode:

Icebreaker: What is your spirit animal?

Customer Service Question: What advice would you give someone serving customers on social media?

Be sure to share your answers with us in the comments below.

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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