Breaking the Ice Episode #4: Social Media Customer Service with Al Hopper

In this episode of Breaking the Ice, we welcome a very special guest. Al Hopper is the Co-Founder and COO at SocialPath Solutions and he joined us to share his expertise on social media customer service.

Here are the questions for this week’s episode:

Icebreaker: What is your spirit animal?

Customer Service Question: What advice would you give someone serving customers on social media?

Be sure to share your answers with us in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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