Breaking the Ice Episode #40: Least Favorite Icebreakers & #Custserv Lessons Learned


We made it to 40! Episode 40 that is. This also marks the end of Season 1 of Breaking the Ice. Tune in to hear our least favorite icebreaker questions (of course Jenny the Positive couldn’t pick one) and also hear our favorite customer service lessons learned from 2017. Here are the questions from the episode:

Icebreaker Question: What was your least favorite Ice Breaker question of 2017?

Customer Service Question: What’s the most profound customer service or experience lesson you learned this year?

We’d love to hear your thoughts. Also, we’re planning for 2018 and that includes a whole new set of icebreaker questions and awesome guests. If you’re interested in breaking the ice with us, let us know.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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