Breaking the Ice Episode #41: 2018 Customer Service Resolutions

Season 2 of Breaking the Ice is here and so is 2018. Tune in as we share our personal New Year’s Resolutions and then talk about our goals for customer service in the new year. Here are the questions for this week’s episode:

Icebreaker Question: What are your New Year’s resolutions?

Customer Service Question: What are your 2018 customer service resolutions?

Leave us a comment below. We’d love to hear what you’re up to this year. Happy New Year and stay tuned for some fantastic upcoming episodes.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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