Breaking the Ice Episode #47: Relationships in an Ops-Driven World & SWAG w/ Monica Norton

So much fun to break the ice with one of our favorite conference friends, Monica Norton! She’s Senior Director at Zendesk — and if you’re as big a fan of Relate by Zendesk as we are, you know Monica knows a few things about relationships. In this episode we discuss

ways relational people can survive and thrive in an ops-driven world. Also see and hear about some of our favorite SWAG from conferences.

Here are the questions for this episode:

Icebreaker Question: What’s your favorite SWAG you’ve ever received at a conference?

Customer Service Question: In an ops, analytics-driven world, how do the relational folks survive?

We’d love to hear your responses to these questions in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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