Breaking the Ice Episode #48: Kiwifruit & Annoying Customers


Episode 48 is a controversial one. In this one we first debate whether or not to eat kiwifruit with the skin on or off. To Jeremy’s credit, the skin is high in fiber and vitamin C.

After that, we talk about annoying customers — you know — those ones that are either argumentative or just don’t get it no matter how many times we explain it. Make no mistake, without customers we wouldn’t have jobs, but that doesn’t make a customer service job any easier. Tune in as we share our thoughts and ideas on this topic.

Here are the questions from this episode:

Icebreaker Question: Do you prefer your kiwifruit with the skin on or off?

Customer Service Question: How do you keep it real in customer service when you’re really annoyed?

We’d love to hear your answers to these questions below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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