Breaking the Ice Episode #49: Non-business Books & Great Customer Service Emails

We’re huge fans of customer service and customer experience but sometimes it’s fun to read about something else. For example, Jenny is reading Food Sanity by Dr David Friedman and Jeremy just finished East of Eden by John Steinbeck. We highly recommend both.

In Episode 49 we also share some of the key ingredients for great customer service emails. We invite you to listen in and share some of your own keys for great email. Here are the questions for this week’s episode:

Icebreaker Question: What’s the last non-business book you read?

Customer Service Question: What are the essential ingredients to great customer service emails?

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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