Breaking the Ice Episode #7: Improving Customer Service Quality with Jeremy Hyde

We are so pleased to bring Episode #7 of Breaking the Ice to you. In this episode we welcome Jeremy Hyde, Customer Service and Vendor Manager at UCare to talk about ways to improve the quality of the customer service our teams deliver. We talked about people and culture, empowering our teams, and focusing on our desired end result for each customer interaction.

We also agreed that if we could hire anyone to do a chore for us, it would have to do with having someone either cook or clean for us. Here are the questions for this week:

Icebreaker: If you could hire someone to do a chore for you, what chore would it be?

Customer Service Question: What’s the best way to improve the quality of customer support your customer service team provides?

Please be sure to share your answers with us in the comments below and we’ll see you next week!

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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