Breaking the Ice Episode #8: When the Queue Goes Wild


If you’ve worked in a contact center, you know the feeling. The customer service queue has gone crazy and there aren’t enough available reps to keep up. Regardless of your position, agent or manager, this is stressful. Having been through this a time or two, we have some advice for you. Check out our latest episode to learn more. Also, learn about the weird foods we’ve eaten.

Icebreaker: What is the most unusual thing you’ve ever eaten?

Customer Service Question: How do you deal with lots of customers waiting in queue?

We’d LOVE to hear your comments and answers to these questions in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is also the co-founder the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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