Breaking the Ice Episode #50: Lakes, Beaches, & Reducing Customer Friction w/ Kaye Chapman


In our 50th episode we break the ice with Kaye Chapman, Content and Client Training Manager at Comm100. We first discussed whether or not we’d rather spend time at the lake or the beach and then we share strategies for reducing customer friction, making it easier for our customers to do business with us.

Here are the questions for this week’s episode:

Icebreaker Question: Do you prefer the beach or the lake and what’s your favorite activity there?

Customer Service Question: How can companies reduce friction for their customers?

While you’re at it, we think you’ll find Comm100’s recent Live Chat Benchmark Report particularly interesting.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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