Breaking the Ice Episode #54: International Meals & Contact Center Scheduling


In episode 54 we first share our favorite international dining experiences. We then discuss the all important topic of contact center scheduling and ways to balance the needs of the company with the needs of our agents. Here are the questions for the episode:

Icebreaker Question: What’s the best meal you’ve ever eaten in another country?

Customer Service Question: What tips do you have for scheduling customer service teams without ruining morale?

We’d love to hear your answers in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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