Breaking the Ice Episode #55: Winning at Social Customer Care w/ Dan Gingiss


We are so thrilled to break the ice this week with Dan Gingiss. He’s the author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences On Social Media and Co-host of the Experience This! Podcast. Tune in as we talk about our favorite social media platforms and then explore what winning brands all have in common when it comes to social customer care.

Here are the questions from this week’s episode:

Icebreaker Question: If you could only use one social media platform which one would it be?

Customer Service Question: What’s one thing winning brands have in common on social media?

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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