Breaking the Ice Episode #56: Brushing Our Teeth & Bubbling Up #CX Issues


Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really sure what to make of it but hope you’ll check it out and share your answers below. Here are the questions:

Icebreaker Question: What is the weirdest place you’ve ever brushed your teeth?

Customer Service Question: What processes work best for having agents bubble up product concerns to the rest of the organization?

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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