Breaking the Ice Episode #56: Brushing Our Teeth & Bubbling Up #CX Issues

Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really sure what to make of it but hope you’ll check it out and share your answers below. Here are the questions:

Icebreaker Question: What is the weirdest place you’ve ever brushed your teeth?

Customer Service Question: What processes work best for having agents bubble up product concerns to the rest of the organization?

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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