Breaking the Ice Episode #58: Mindful Eating & Exercise & Building Support Teams w/ Erica Mancuso

Episode #58 is loaded with good stuff as we break the ice with Erica Mancuso, Director of Client Care at Straightaway Health Careers. Join us as we talk about mindful eating and exercise and share tips for building support teams. Here are the questions for this week’s


Icebreaker Question: How do you incorporate mindfulness into exercise and eating?

Customer Service Question: What 3 things are essential when building customer support teams?

Leave us a comment below with your answers to these questions.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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