Breaking the Ice Episode #59: Dream Cars and Policies w/ David Beaumont


In Episode #59 we break the ice with David Beaumont. He’s a Technical Support Specialist, regular participant in the #Custserv chat on Twitter on Tuesday nights, and a customer support expert. Here are the questions for this week’s episode:

Icebreaker Question: If you could drive any car, what would you drive?

Customer Service Question: What are some ways to overcome “policy” and still take care of the customer?

Be sure to follow David on Twitter and read his awesome customer service blog.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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