Breaking the Ice Episode #59: Dream Cars and Policies w/ David Beaumont
In Episode #59 we break the ice with David Beaumont. He’s a Technical Support Specialist, regular participant in the #Custserv chat on Twitter on Tuesday nights, and a customer support expert. Here are the questions for this week’s episode:
Icebreaker Question: If you could drive any car, what would you drive?
Customer Service Question: What are some ways to overcome “policy” and still take care of the customer?