Breaking the Ice Episode #60: Websites & Difficult Customers w/ Adam Toporek


Episode #60 is a special treat as we welcome Adam Toporek. He’s a customer service expert, author, and trainer. Check out his book, “Be Your Customer’s Hero” and his virtual training, “How to Deal with Difficult Customers.” Speaking of difficult customers here are the questions for this week’s episode:

Icebreaker Question: What’s your go to website to check if your Internet connection is working?

Customer Service Question: Are customers more difficult to work with now than they were 10 or 20 years ago?

Leave us a comment below with your answers to these questions.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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