Breaking the Ice Episode #60: Websites & Difficult Customers w/ Adam Toporek


Episode #60 is a special treat as we welcome Adam Toporek. He’s a customer service expert, author, and trainer. Check out his book, “Be Your Customer’s Hero” and his virtual training, “How to Deal with Difficult Customers.” Speaking of difficult customers here are the questions for this week’s episode:

Icebreaker Question: What’s your go to website to check if your Internet connection is working?

Customer Service Question: Are customers more difficult to work with now than they were 10 or 20 years ago?

Leave us a comment below with your answers to these questions.

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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