Breaking the Ice Episode #61: College Sports & Emotional Connections w/ Debbie Szumylo


In this episode we break the ice with one of our best Twitter friends, Debbie Szumylo. She’s Manager of Customer Advocacy, a huge college sports fan, and an even bigger fan of customer experience. Here are this week’s questions:

Icebreaker Question: What is your favorite college sports team?

Customer Service Question: What are some easy ways to weave opportunities for emotional connections into the customer experience?

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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