Breaking the Ice Episode #61: College Sports & Emotional Connections w/ Debbie Szumylo


In this episode we break the ice with one of our best Twitter friends, Debbie Szumylo. She’s Manager of Customer Advocacy, a huge college sports fan, and an even bigger fan of customer experience. Here are this week’s questions:

Icebreaker Question: What is your favorite college sports team?

Customer Service Question: What are some easy ways to weave opportunities for emotional connections into the customer experience?

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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