Breaking the Ice Episode #62: Show & Tell and Hiring Great Customer Service Reps


Who doesn’t love a little show and tell? In this episode we share a little something and then talk about what we look for when hiring great customer service team members. Here are the questions for the episode:

Icebreaker Question: It’s show and tell. What would you bring to share?

Customer Service Question: What are your keys for hiring great customer service team members?

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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