Breaking the Ice Episode #62: Show & Tell and Hiring Great Customer Service Reps


Who doesn’t love a little show and tell? In this episode we share a little something and then talk about what we look for when hiring great customer service team members. Here are the questions for the episode:

Icebreaker Question: It’s show and tell. What would you bring to share?

Customer Service Question: What are your keys for hiring great customer service team members?

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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