Carrots and Customer Service: What’s Up With Your Tone Doc?

Happy Friday everyone!  In this hangout we discuss email communication.  Jenny has her own special way of sending smiles over the Internet that will give you some terrific insight into ways you can better communicate with your customers.  Give it a watch and please comment and let us know if there is anything else you would add.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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