4 Internal Customer Support Practices for the Modern Contact Center
This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]
Continue reading »Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]
Continue reading »I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]
Continue reading »This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]
Continue reading »As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
Continue reading »Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]
Continue reading »I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]
Continue reading »Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]
Continue reading »In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]
Continue reading »This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
Continue reading »I just love Christmas movies as evidenced by the dozen or so that I dust off and watch every December. In past years I’ve written […]
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