Identifying Our Customers And Serving Them Better
This article was originally published on the FCR blog on December 10, 2018. Click here to read the original. Over the past year or so I’ve had many conversations about contact center quality assurance — some of which I’ve shared in past articles. […]
Continue reading »
Telling your boss that you are burnt out seems like it might just be the end of your stable paycheck. Can you actually look your […]
Continue reading »
This article was originally published on CustomerThink on October 12, 2018. Click here to read the original post. Over the past few years, I’ve worked with dozens […]
Continue reading »
We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]
Continue reading »
This article was originally published on the FCR blog on November 21, 2018 for Thanksgiving. Click here to read the original post. If you’re having […]
Continue reading »
Every so often we like to take some time to recap articles we’ve contributed to and awards and accolades we’ve received. It’s been a while […]
Continue reading »
This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Click here to read the original post. Can we […]
Continue reading »
Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]
Continue reading »
OK it’s not Halloween but these tips are still relevant. Check out this article from October 31 on the FCR blog. It’s Halloween, the season […]
Continue reading »
“A customer service conference? That must be filled with some of the kindest, coolest people ever.” A friend told me that. Rings true! Zendesk Relate […]
Continue reading »