Identifying Our Customers And Serving Them Better
Episode #58 is loaded with good stuff as we break the ice with Erica Mancuso, Director of Client Care at Straightaway Health Careers. Join us […]
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This article was originally published on the FCR blog on April 13, 2018. Click here to read the original post. I’m not completely sure what […]
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The weather’s warming up and we’re ready to throw some meat and veggies on the grill and talk about how to best collaborate with others. […]
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Disclaimer: This post contains language of a sensitive nature. Today, a customer said this in an email to our support team: Can you please take […]
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This article was first published on the FCR blog on April 6, 2018. Click here to read the original. As contact center leaders we’re often […]
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Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really […]
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I’m guilty of it myself. While I love working in customer service, I admit, I’ve done it. Done what, you ask? I’ve worn the honorable […]
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We are so thrilled to break the ice this week with Dan Gingiss. He’s the author of Winning at Social Customer Care: How Top Brands […]
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This article was originally published on the FCR blog on March 30, 2018. Click here to read the original. I’m quite fond of the names […]
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This article was originally published on CustomerThink on February 13, 2018. Click here to read the original. A big reason chat has taken hold in the market […]
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