Customer Service Archives - Page 3 of 69

Seeing Things From Another Perspective

Posted on April 9, 2019 by Jeremy Watkin

This article originally appeared on the FCR blog on March 15, 2019. Click here to read the original post. I thoroughly enjoy running and have […]

Customer Service, Jeremy

Shameless Plugs – The Spring 2019 Edition

Posted on April 5, 2019 by Jeremy Watkin

I’ve done this in the past but have a growing list of articles we’ve contributed to and awards we’ve received that we want to share. […]

Customer Experience, Customer Service, Jeremy

4 Tips for Using Slack to Improve Contact Center Communication

Posted on March 28, 2019 by Jeremy Watkin

This article was originally published on the ICMI blog on January 24, 2019. Click here to read the original post. When I was a customer service manager […]

Contact Center, Customer Experience, Customer Service, Jeremy

When Friendly Customer Service is Secondary

Posted on March 25, 2019 by Jeremy Watkin

This article originally appeared on the FCR blog on February 20, 2019. Click here to read the original. Shortly after moving to Eugene, Oregon I […]

Customer Experience, Customer Service, Jeremy

My Understanding of AI in CX so Far. Things Could Change!

Posted on March 15, 2019 by Jeremy Watkin

This article first appeared on CX Accelerator on January 7, 2019. Click here to read the original post. I’m not known for being quick on the uptake […]

Contact Center, Customer Experience, Customer Service, Jeremy

I Can’t Believe You Cut Me Off!

Posted on March 6, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on February 7, 2019. Click here to read the original post. It’s official. I’ve completely caught […]

Contact Center, Customer Experience, Customer Service, Jeremy

Surprise! Making Customer Birthday Experiences Stand Out

Posted on February 25, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on February 1, 2019. Click here to read the original post. My son and I have […]

Customer Experience, Customer Service, Jeremy

Caring for Customers. Which Door Will You Choose?

Posted on February 18, 2019 by Jeremy Watkin

This article originally appeared on the FCR blog on January 24, 2019. Click here to read the original. I have many guilty pleasures during the […]

Customer Experience, Customer Service, Jeremy

Customer Service Edge Cases. To Empower or Not to Empower?

Posted on February 12, 2019 by Jeremy Watkin

This article originally appeared on CustomerThink on December 17, 2018. Click here to read the original post. Have you noticed the change in professional sports television viewing […]

Contact Center, Customer Experience, Customer Service, Jeremy