Jeremy: Hey Jenny, I’m finding it so easy to talk about negative customer service experiences on this blog and I know you would agree that […]Continue reading »
For whatever reason I have worked with a number of customers over the last week that had unique circumstances that made resolution of their issues […]Continue reading »
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]Continue reading »
To Err is Human. To admit fault, fix the problem and make sure it doesn’t happen again is great customer service.
A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. To […]Continue reading »
Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]Continue reading »
Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]Continue reading »
Mechanics have always been a bit of a sore subject for me. There don’t seem to be many that instill the confidence in me that […]Continue reading »