Climbing the Mountain One Milestone at a Time
This article was originally published on the FCR blog on September 14, 2018. Click here to read the original. Since moving to Oregon a few […]
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4 Best Practices To Incorporate Wellness In Your Workplace
This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
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Jenny Dempsey to Speak at ZenDesk Relate Conference
In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]
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Own Your Stuff!
This article was originally published on the FCR blog on August 24, 2018. Click here to read the original. I was driving home the other […]
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Calming the Quit Reflex With Coaching
This article was originally published on June 25, 2018 on the FCR Blog. Click here to read the original. On this recent Father’s Day, my […]
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Please take my lunch break survey
Did you (or do you plan to) take your lunch break today? I mean, really take your lunch break? Move away from your desk, actually […]
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Right and Wrong
This article was originally published on the FCR blog on June 15, 2018. Click here to read the original. The difference between right and wrong […]
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Eating Your Feelings in Customer Service
The phone is ringing off the hook today. You scan the queue – there are 20 calls waiting. You and the rest of the leadership […]
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Wearing The Honorable Badge of Hours Worked
I’m guilty of it myself. While I love working in customer service, I admit, I’ve done it. Done what, you ask? I’ve worn the honorable […]
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Coffee, Cereal & Cookies
In the past five plus years of writing this blog, I’ve come to understand and believe that we prefer to do business with those we […]
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