Motivation Archives - Customer Service Life

Kicking Rocks and Soaring with Eagles

Posted on August 8, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on July 18, 2017. Click here to read the original. One practice I’ve never really grown […]

Customer Service, Jeremy, Leadership, Motivation

Self-Care in #CustServ: The 3 Deep Breaths Rule

Posted on August 7, 2017 by Jenny Dempsey

Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]

Customer Service, Jenny, Leadership, Motivation

Jenny’s Top 7 Favorite Podcasts

Posted on August 1, 2017 by Jenny Dempsey

There’s nothing like a fine morning commute, filled with congestion and hot coffee spilled on your lap…said no one ever. If you commute to work […]

Books, Jenny, Motivation

You’re Invited to Fresh Friday

Posted on July 28, 2017 by Jenny Dempsey

It’s time to get fresh, everyone! You’re cordially invited to Fresh Friday, a new day that is going to happen every week at your office. […]

Contact Center, Jenny, Motivation

Reaching New Heights at the Eugene YP Summit

Posted on June 12, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on May 30, 2017. Click here to read the original. I had the privilege of attending […]

Jeremy, Motivation

3 Lessons from Marathon Número Ocho

Posted on June 9, 2017 by Jeremy Watkin

I recently completed another marathon — the Eugene Marathon. It was my eighth overall but first since moving the Oregon a couple years ago. May 7th […]

Jeremy, Motivation

Rockstars On Your Team (A Musical Post)

Posted on May 30, 2017 by Jenny Dempsey

I had the privilege to present at the International Customer Management Institute (ICMI) Contact Center Expo and Conference last week in Orlando, Florida. And, WOW […]

Customer Service, Jenny, Motivation

On Leading and Following

Posted on April 3, 2017 by Jeremy Watkin

This article was first published on the FCR blog on March 21, 2017. Click here to read the original. I’m not sure which job is […]

Jeremy, Leadership, Motivation

Run-ins with Discipline

Posted on February 15, 2017 by Jeremy Watkin

Discipline isn’t merely about getting things done. It’s also about collaborating with others to get things done. Discipline isn’t just about collaborating, though. It’s also […]

Jeremy, Leadership, Motivation

The Top 5 Reasons Your Employees Stay Put

Posted on February 6, 2017 by Jenny Dempsey

This post was originally published as an article for the ICMI International Customer Management Institute. Understanding why employees stay with your company begins with a very simple […]

Contact Center, Jenny, Leadership, Motivation

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