Motivation Archives - Customer Service Life

Eating Your Feelings in Customer Service

Posted on May 14, 2018 by Jenny Dempsey

The phone is ringing off the hook today. You scan the queue – there are 20 calls waiting. You and the rest of the leadership […]

Contact Center, Customer Service, Jenny, Leadership, Motivation

Wearing The Honorable Badge of Hours Worked

Posted on April 23, 2018 by Jenny Dempsey

I’m guilty of it myself. While I love working in customer service, I admit, I’ve done it. Done what, you ask? I’ve worn the honorable […]

Contact Center, Customer Service, Jenny, Motivation

Coffee, Cereal & Cookies

Posted on April 7, 2018 by Jeremy Watkin

In the past five plus years of writing this blog, I’ve come to understand and believe that we prefer to do business with those we […]

Jeremy, Motivation

Pardon My Delayed Email Response

Posted on March 30, 2018 by Jeremy Watkin

On occasion I’ve written blog posts out of frustration that lacked emotional intelligence — most of which remained in “draft” status and never saw the […]

Jeremy, Motivation

Living the Dream? Here’s The Truth About Working from Home

Posted on March 6, 2018 by Jenny Dempsey

Working from home. So many people dream about getting the opportunity to ditch the cubicle for the couch. Are you one of them? It may […]

Jenny, Motivation

Are you #FreeToHelpYourself? A look at self-care in the workplace

Posted on February 13, 2018 by Jenny Dempsey

The #FreeToHelp movement focuses on how free your customer service agents are to help customers. This is an important component to the overarching customer experience. […]

Contact Center, Customer Service, Jenny, Motivation