Calming the Quit Reflex With Coaching
This article was originally published on June 25, 2018 on the FCR Blog. Click here to read the original. On this recent Father’s Day, my […]
Continue reading »Category: Motivation
Please take my lunch break survey
Did you (or do you plan to) take your lunch break today? I mean, really take your lunch break? Move away from your desk, actually […]
Continue reading »
Right and Wrong
This article was originally published on the FCR blog on June 15, 2018. Click here to read the original. The difference between right and wrong […]
Continue reading »
Eating Your Feelings in Customer Service
The phone is ringing off the hook today. You scan the queue – there are 20 calls waiting. You and the rest of the leadership […]
Continue reading »
Wearing The Honorable Badge of Hours Worked
I’m guilty of it myself. While I love working in customer service, I admit, I’ve done it. Done what, you ask? I’ve worn the honorable […]
Continue reading »
Coffee, Cereal & Cookies
In the past five plus years of writing this blog, I’ve come to understand and believe that we prefer to do business with those we […]
Continue reading »
Pardon My Delayed Email Response
On occasion I’ve written blog posts out of frustration that lacked emotional intelligence — most of which remained in “draft” status and never saw the […]
Continue reading »
Living the Dream? Here’s The Truth About Working from Home
Working from home. So many people dream about getting the opportunity to ditch the cubicle for the couch. Are you one of them? It may […]
Continue reading »
Are you #FreeToHelpYourself? A look at self-care in the workplace
The #FreeToHelp movement focuses on how free your customer service agents are to help customers. This is an important component to the overarching customer experience. […]
Continue reading »
Book Review: Meaningful Work by Shawn Askinosie
It was the holiday season, I was taking some time off work, and wanted to read something outside of the normal business books I tend […]
Continue reading »