Returning to Work with the Post-Travel Blues
I’m sitting at my desk and see a customer support email from a team member come through with the wrong answer to the customer. I […]
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Rethinking Pain
I’ve written about my falls while running in the past. It’s no secret that I’m a bit accident prone, and I have a fresh, new […]
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There’s Always Something to Complain About
It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]
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Learning to Consider Others
It’s amazing the customer service insights I gain from raising my kids. We recently moved to a new neighborhood and are thrilled to have multiple […]
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Get extra support this holiday by texting Jenny
Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
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Writing is About Paying Attention
Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Gratitude […]
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Insight Gained From Pain and Deferred Maintenance
I think it started a year and a half ago when I adopted a husky mix puppy with an incredible gift for pulling, intent on […]
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What I learned about customer service from swimming with sharks
There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]
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3 Reasons Why Wellness in the Workplace is a Sham
Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]
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Mindfulness for the Busy
You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]
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