Motivation Archives - Customer Service Life

There’s Always Something to Complain About

Posted on February 21, 2020 by Jeremy Watkin

It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]

Jeremy, Leadership, Motivation

Learning to Consider Others

Posted on January 29, 2020 by Jeremy Watkin

It’s amazing the customer service insights I gain from raising my kids. We recently moved to a new neighborhood and are thrilled to have multiple […]

Contact Center, Customer Service, Jeremy, Motivation

Get extra support this holiday by texting Jenny

Posted on December 13, 2019 by Jenny Dempsey

Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]

Jenny, Motivation

Writing is About Paying Attention

Posted on December 4, 2019 by Jeremy Watkin

Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Gratitude […]

Contact Center, Customer Service, Jeremy, Motivation

Insight Gained From Pain and Deferred Maintenance

Posted on October 22, 2019 by Jeremy Watkin

I think it started a year and a half ago when I adopted a husky mix puppy with an incredible gift for pulling, intent on […]

Jeremy, Motivation

What I learned about customer service from swimming with sharks

Posted on October 17, 2019 by Jenny Dempsey

There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]

Customer Service, Jenny, Motivation

3 Reasons Why Wellness in the Workplace is a Sham

Posted on October 14, 2019 by Jenny Dempsey

Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]

Jenny, Motivation

Mindfulness for the Busy

Posted on June 24, 2019 by Jenny Dempsey

You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]

Jenny, Motivation

Tips for Coping with Stress at Work

Posted on June 13, 2019 by Jenny Dempsey

This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating […]

Jenny, Leadership, Motivation