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Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
Continue reading »Identifying Our Customers And Serving Them Better
Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
Continue reading »Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Gratitude […]
Continue reading »I think it started a year and a half ago when I adopted a husky mix puppy with an incredible gift for pulling, intent on […]
Continue reading »There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]
Continue reading »Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]
Continue reading »You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]
Continue reading »This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating […]
Continue reading »Stressed out AF? Working with customers is no joke. You don’t always have time to escape to a tranquil room and do yoga or meditate […]
Continue reading »In order to take the best care of others, we must first take the best care of ourselves. Do you agree? In the Innovators podcast […]
Continue reading »Did you catch the announcement? If not, look up! I’m speaking at ICMI Contact Center Expo in two weeks and I can’t freakin’ wait! I’m […]
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