I Failed, But…
Take a moment to list the variety of things you’ve failed at over the years. I have my list here in front of me. One […]
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Another Slice Of That Apple Customer Experience Please
My co-blogger, Jenny Dempsey and I are both the proud owners of new iPhones after many years as Android users. Jenny went with the iPhone […]
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An Adventure Into Customer Feedback
As the Customer Success Manager for Phone.com, I review and respond to a lot of valuable feedback. We learn so much from what our customers say […]
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6 Reasons Silence Speaks Louder Than Words
It’s kind of Zen-like to say this, but one of the most important parts of any conversation is the silence. Silence can serve many functions […]
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Measuring Success in Customer Service
What is the best way to measure customer support levels? By: Alon Cohen EVP & CTO of Phone.com @alonc Many […]
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TMCNet Article: Customer Service is Key to Phone.com’s Success
I recently had the privilege of being interviewed by TMCnet regarding our customer service at Phone.com. In all honesty, writing this blog has been so instrumental […]
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Announcing “Dealing With Difficult Customers” Week
We had such a blast in January writing about how to handle customer feedback that we decided to take the plunge and do another theme […]
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Be a Sweetheart and Remember My Name
If you know me, you know I absolutely love my Starbucks coffee! Back in the day, I worked as a Barista for this amazing place […]
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Programming and Customer Service: A Unique Perspective
Your first thought might be, “He’s a programmer, why is he talking directly with the customers?” While I may not have a definite answer for […]
Continue reading »Guest Blog Post: Customer Service is Everyone’s Job
Hello Better Communicators! I’m very giddy about guest blogging for Jenny and Jeremy; they are truly thought leaders in the customer service realm—I should know, […]
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